994 bet Privacy Policy

Introduction and Scope

994 bet (referred to herein as "we", "our", or "the platform") places the highest importance on the privacy of its users. This privacy policy ("Policy") applies to all individuals who use the services provided through the https://994-bet.cam website and its associated mobile applications.

The terms set out in this policy form an inseparable part of our Terms and Conditions. Registering an account on the platform or using its services means you are voluntarily accepting all provisions of this policy. Our services are intended only for individuals aged 21 or above.

Please read this policy carefully before opening an account or using any service on 994 bet. If you have any questions, contact our support team — they are available in both Bengali and English via live chat and email, 24 hours a day, 7 days a week.

What Data We Collect

994 bet collects data in several ways — directly from you, automatically through technology, and from third-party sources. A detailed breakdown of the data collected is provided below.

2.1 Registration and Identity Information

When creating an account, we collect:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• User-chosen username and password

2.2 Financial Transaction Information

During deposits and withdrawals, we record transaction-related data — such as the amount, time, mobile banking method used (bKash, Nagad, Rocket, Upay), and transaction reference number. We do not store any mobile banking PIN or full account number.

2.3 Technical and Usage Information

When you visit the platform, the following is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Pages visited, links clicked, and session duration
• Referral source (which page or site you came from)

2.4 Support and Communication Information

If you contact support via live chat or email, a record of that conversation is kept. This is used to improve service quality and resolve complaints.

Purpose of Data Use

994 bet uses the collected data for the following legitimate purposes:

• Ensuring account registration, verification, and management
• Processing deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Preventing fraud, money laundering, and illegal activity
• Maintaining platform security and resolving technical issues
• Analysing user preferences to improve service quality
• Meeting applicable legal obligations
• Sending relevant offers and updates with your consent

We believe responsible gambling is the foundation of a healthy entertainment experience. To that end, we analyse user playing patterns to provide responsible gambling tools and support — such as deposit limit settings and session break options.

Data Sharing and Disclosure

994 bet does not sell your personal data to third parties. However, sharing data may be necessary in certain situations:

4.1 Service Provider Partners

Limited data is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), game operations, and technology infrastructure. These partners process data only in accordance with 994 bet's instructions and under strict confidentiality agreements.

4.2 Legal Obligations

Data may be disclosed in response to legal orders from competent authorities, judicial directives, or valid requests from government agencies. In such cases, we will attempt to notify you in advance within the limits permitted by applicable law.

4.3 Fraud Prevention

Limited data may be exchanged with other platforms or security organisations where necessary to protect accounts and detect fraud. Such data exchanges are always minimal and purpose-specific.

Cookie and Tracking Technology

The 994 bet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions, performing security checks, and supporting payment processes. Disabling them will prevent the service from working properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and previous searches. They make your experience more convenient.

5.3 Analytics Cookies

Analytics cookies are used to improve service quality by analysing which pages users visit most, how long they stay, and where they come from. This data is aggregated and cannot be used to identify individuals.

You can control or delete cookies through your browser settings. However, disabling essential cookies may limit certain services.

Data Retention Period

994 bet retains user data only for as long as necessary. Retention periods are determined based on the type and purpose of the data:

• Active account data: retained in full for as long as the account remains active
• Financial transaction records: retained after account closure for a period required by law
• Support communications: for a minimum of two years from the date of last contact
• Cookie and session data: from a few days up to one year, depending on type

Once the set period expires, data is securely deleted or anonymised so that no individual can be re-identified.

Data Security Measures

994 bet maintains strict security measures at both the technical and organisational level to protect user data:

• Data transfers secured through SSL (Secure Sockets Layer) encryption
• Advanced encryption algorithms used for storing sensitive information
• OTP (One-Time Password) verification for account access
• Automated monitoring systems to detect suspicious activity
• Internal data access restricted to authorised staff only
• Regular security audits and vulnerability assessments

Transmitting data over the internet is not entirely without risk. While we provide the highest level of technical protection, we also advise you to stay cautious — use a strong password, do not share your password with anyone, and log out of your account after using an unfamiliar device.

User Rights

Every user of the 994 bet platform has the following rights regarding their personal data:

8.1 Right to Access

You may request to know what data we hold about you. After verifying your identity through the support team, the information will be provided within a set timeframe.

8.2 Right to Rectification

If any of your stored data is incorrect, you may request a correction. Some data can be changed directly in account settings; for other changes, contact the support team.

8.3 Right to Deletion

In certain circumstances, you may request the deletion of your account and data. However, some data may not be fully deletable due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may withdraw your consent for your data to be used for marketing purposes at any time. This withdrawal will not affect any processing already completed.

To exercise any of these rights, contact the support team. You can find more information about account management on our FAQ page.

Third-Party Links and Services

The 994 bet platform may contain links to third-party websites or services. These external sites are governed by their own privacy policies, and 994 bet is not responsible for how those sites collect or use data.

Third-party game providers (such as Pragmatic Play, Evolution, JILI, PG Soft) may receive limited technical data to operate their own technology. However, these providers are bound by strict data protection agreements with 994 bet.

Payment gateway providers (bKash, Nagad, Rocket, Upay) are independent entities with their own privacy policies. When you access a mobile banking app, you will be subject to that provider's terms and conditions.

Policy Changes and Updates

994 bet reserves the right to change or update this privacy policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised.

For significant changes, we will attempt to send a notification to your registered email or mobile number. However, it is your responsibility to visit this page regularly to stay informed of the latest version of the policy.

Continuing to use the platform after a revised policy is published means you have accepted the new terms. If you do not agree with the new policy, contact the support team to close your account.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact the 994 bet support team directly. After verifying your identity, we will endeavour to respond within a reasonable time.

To learn more about 994 bet, visit our About Us page. Our policies, terms of service, and platform usage guidelines are summarised there.